frequently Asked Questions answered
How long will it take to receive my order?
Most orders are completed and shipped within 5-7 business days.
Can I get express shipping?
Yes, please leave a note at checkout if you need express shipping and we will try our best to accommodate your order. If you are looking to purchase or have purchased our jewelry, please know everything is custom and made to order. While we aim to deliver orders within 5-7 business days, with custom jewelry we will need at least 5 days to complete orders. Most orders ship within 6 days or less.
I haven't received my order, what should I do?
Each order will come with a USPS tracking number. You can always check USPS here: https://tools.usps.com/go/TrackConfirmAction_input
Please reach out to diamyn@diamynscrystalbar.com if you did not receive your order or if any items seem to be missing. We aim to give each customer the best experience and will make sure to resolve your issues as best as we can.
*FYI- Crystal of the Month ships within 2-3 days of the new moon cycle or on the 15th of each month.*
I have more questions, what's the best way to connect?
Please send an email to diamyn@diamynscrystalbar.com. We aim to provide responses to each customer inquiry within 24-48 hours.
Most orders are completed and shipped within 5-7 business days.
Can I get express shipping?
Yes, please leave a note at checkout if you need express shipping and we will try our best to accommodate your order. If you are looking to purchase or have purchased our jewelry, please know everything is custom and made to order. While we aim to deliver orders within 5-7 business days, with custom jewelry we will need at least 5 days to complete orders. Most orders ship within 6 days or less.
I haven't received my order, what should I do?
Each order will come with a USPS tracking number. You can always check USPS here: https://tools.usps.com/go/TrackConfirmAction_input
Please reach out to diamyn@diamynscrystalbar.com if you did not receive your order or if any items seem to be missing. We aim to give each customer the best experience and will make sure to resolve your issues as best as we can.
*FYI- Crystal of the Month ships within 2-3 days of the new moon cycle or on the 15th of each month.*
I have more questions, what's the best way to connect?
Please send an email to diamyn@diamynscrystalbar.com. We aim to provide responses to each customer inquiry within 24-48 hours.